Most IT organizations track performance through metrics and dashboards. Most employees judge IT by how their workday feels. The 2025 IT End-User Experience Gap Report quantifies the difference — and the results show five consistent gaps between IT perception and user reality.

In this 45-minute live briefing, Anunta CTO Vinod Jeyachandran and facilitator Jacci Robinson, VP, Go-To-Market & Growth, NA, Anunta, will walk through the data, the patterns behind it, and the operational implications for IT leaders in 2025. He’ll explain why satisfaction scores differ by 23 points, how “resolved” issues still create friction, and what the data reveals about feedback loops, silent frustration, and IT credibility.

The conversation will be guided by facilitator, Jacci Robinson, VP, Go-To-Market & Growth, NA, Anunta

You’ll learn:

The five measurable experience gaps uncovered in the 2025 report
Where IT and user expectations diverge most
Why unreported issues matter more than ticket volume
How perception gaps quietly influence trust, productivity, and alignment
Practical steps leaders can take to close these gaps

This is a clear, candid debrief for leaders who want to understand what their metrics may be missing — and how experience data can reshape IT strategy.