Most IT organizations track performance through metrics and dashboards. Most employees judge IT by how their workday feels. The 2025 IT End-User Experience Gap Report quantifies the difference — and the results show five consistent gaps between IT perception and user reality.
In this 45-minute live briefing, Anunta CTO Vinod Jeyachandran and facilitator Jacci Robinson, VP, Go-To-Market & Growth, NA, Anunta, will walk through the data, the patterns behind it, and the operational implications for IT leaders in 2025. He’ll explain why satisfaction scores differ by 23 points, how “resolved” issues still create friction, and what the data reveals about feedback loops, silent frustration, and IT credibility.
The conversation will be guided by facilitator, Jacci Robinson, VP, Go-To-Market & Growth, NA, Anunta
This is a clear, candid debrief for leaders who want to understand what their metrics may be missing — and how experience data can reshape IT strategy.
Jacci Robinson brings over 15 years of experience in the technology industry, with deep expertise in Independent Software Vendors (ISVs) and Value-Added Resellers (VARs). She has worked extensively to transform business operations across go-to-market strategies and growth initiatives. Most recently, Jacci joined Anunta as Vice President of Go-to-Market & Growth for North America. In this role, she collaborates closely with Executive Leadership, Sales, and Marketing to refine sales processes, enhance strategic programs, and optimize messaging for the company’s omnichannel strategy. She has managed complex strategic initiatives across various business domains, bringing professional expertise and passion for technology innovation to Anunta’s North American operations.
Vinod is the Executive Director and CTO at Anunta. He has close to 20 years of experience in developing industry-leading network management products. His interests include Holistic Performance Management, Software-Defined Networks, and Network Function Virtualization. Prior to joining Anunta, Vinod was Sr. Director of Product Management at Riverbed Technology. He was earlier VP of Engineering at OPNET Technologies. Vinod holds multiple patents and is a recognized thought leader in the performance management space among Enterprises and Service Providers. Vinod has an M.S. in Engineering Science from the University of Toledo, US, and a B.S. in Electronics and Communication Engineering from Bharathiyar University, India. He is based out of Potomac, MD, USA.
