Client Profile
MaxiDent Software is a provider of desktop healthcare applications catering to dental clinics.
Challenges
The client faced growing pressure to support distributed workforces and enhance application uptime from 65-67%. With an evolving business landscape and the increasing demand for mobile access to applications, MaxiDent sought a solution to deliver seamless, secure, and high-availability access to its healthcare applications. MaxiDent faced multiple challenges in maintaining high application availability and uptime:
- Application Uptime: Their previous cloud infrastructure experienced frequent issues such as system crashes and user logouts, impacting uptime and overall customer experience.
- Distributed Workforces: Healthcare professionals, including mobile hygienists, needed reliable access to applications across various devices and networks.
- Technical Support: Slow and inefficient support from previous tech partners meant MaxiDent had to resolve issues on their own, often taking several days.
- Regulatory Compliance: Ensuring sensitive patient data privacy across various user groups and versions was crucial for compliance.
Anunta’s Solution
Anunta’s DesktopReadyTM solution addressed all of MaxiDent’s pain points:
- Packaged DaaS (Desktop as a Service): Anunta implemented DesktopReadyTM to enhance accessibility and application uptime, ensuring smooth operation for MaxiDent’s distributed workforce.
- Application Segregation: Anunta ensured user groups and software versions were correctly segregated to meet compliance requirements, particularly for healthcare data privacy.
- 24/7 Technical Support: Anunta provided round-the-clock support, drastically reducing issue resolution time.
