How Anunta Transformed AVD Performance for a Leading Steel Manufacturer

Client Profile

A leading steel manufacturing company with a global presence across 26 countries and over 80,000 employees faced significant performance issues with their Azure Virtual Desktop (AVD) environment. This system is crucial for software design, production monitoring, and remote collaboration. It had started hurting user availability, leading to a significant productivity drop.

Despite the potential for improved productivity, persistent IT challenges like login failures, frozen sessions, and application lag were causing frustration and reducing operational efficiency.

Anunta was onboarded to troubleshoot and optimize the AVD infrastructure, resulting in a transformative boost in IT performance and user satisfaction.

Challenges

The company initially did not use AVD; Anunta deployed it in 2021, starting with 50 users. Over the next few years, Anunta gradually ramped up the deployment, expanding the system to include the company’s subsidiaries and adding more users. As adoption grew, AVD became increasingly relied upon for software design, production monitoring, and remote collaboration.

By November 2024, the client had over 350 Azure Virtual Desktops supporting 350 users. However, despite optimizations for graphic-heavy users, recurring IT issues continued to disrupt daily operations, negatively impacting the employee experience:

• Frequent login failures delayed access to virtual desktops, slowing down project work.
• Frozen sessions disrupted productivity, resulting in significant efficiency losses.
• Slow application load times & long boot cycles led to employees spending valuable
  time troubleshooting.

The impact was felt across the organization.
Frequent system crashes necessitated constant reboots, while inefficient asset management further complicated the IT environment. Tracking devices for remote workers and security vulnerabilities in accessing production data created additional risks.

Anunta’s Solution

Anunta took a comprehensive approach to resolving the client’s challenges and optimizing the AVD infrastructure. Using built-in tools like Azure Monitor, Task Manager, and Resource Monitor, Anunta quickly pinpointed performance bottlenecks and implemented targeted improvements.
Effortless onboarding and optimized performance

• The onboarding process, once slow and inefficient, was significantly accelerated.
• Active Directory integration, Golden Image creation, and custom application deployment reduced onboarding time from days to merely hours, ensuring a consistent desktop
  experience across the company.
• Anunta also implemented performance-enhancing strategies such as Profile Containerization for faster logins, App Masking to optimize resource usage, and Java Redirection to address compatibility issues.
  a. Peripheral Integration ensured seamless connectivity with printers and scanners,
  supporting uninterrupted work.
  b. Continuous monitoring and proactive support further stabilized the system,
  maintaining peak performance and swiftly resolving any issues.

Key Benefits

• 465 IT support tickets were resolved, significantly reducing disruptions.
• 332 Positive user responses highlighted satisfaction with the improved system performance.
• Enhanced the user experience by eliminating login delays, frozen sessions, and application issues.
• Accelerated logins, created more responsive virtual desktops, and significantly improved the digital employee experience.
• Streamlined the IT environment, making it agile and efficient, boosting overall operational effectiveness.
• Recovered lost productivity and positioned the company for continued global growth through Anunta’s strategic optimizations.