Enabling Digital Workplace Transformation to Ensure Business Continuity and Better Customer Experiences Through IT Infrastructure Modernization

Client Profile

A global leader in business process management, the client has deep domain expertise in healthcare and a workforce of over 2,500 employees. Their service offerings span clinical support, case management, member engagement, provider solutions, claims cost containment, and advanced analytics.

Challenges

The client sought to modernize its legacy on-premises infrastructure to enable secure, flexible, and scalable operations. Key challenges included:

• The on-prem architecture restricted the ability to scale with evolving business needs.
• Device maintenance and upgrades were time-consuming and cost-intensive.
• Lack of remote accessibility threatened business continuity and workforce productivity.
• The existing setup offered limited data protection and recovery capabilities.
• The capital-heavy pricing model strained IT budgets and reduced flexibility.

Anunta’s Solution

Anunta implemented a full-scale IT modernization by migrating the client’s infrastructure to VMware Horizon Cloud on Azure in a hybrid deployment model across Azure Cloud and VMware data centers.

• Created and configured Microsoft Azure subscription from scratch.
• Integrated VMware Horizon Cloud to replace the legacy system.
• Rolled out 750 virtual machines (VMs) in each region, scaling up to 1,800 VMs.
• Delivered seamless migration with full Day 2 support for end-user management and operational stability.

Key Benefits

• 50% increase in user productivity through faster login and single sign-on (SSO).
• 99.98% application availability, enhancing customer and employee experience.
• 40% savings in capital expenditure for IT.
• 70% reduction in mean time to resolution (MTTR).