Delivering High-Performance Virtual Desktops at Scale for a US Government Agency

Client Profile  

The organization, a U.S. government agency based in Dallas, Texas, had a VMware-based VDI solution in place for some of its users prior to its engagement with Anunta. However, a severe weather event required the company to provision virtual desktop instances for an additional 1,000 users.  

Challenges  

• The VDI in place prior to the weather disaster was difficult to scale, as it was not large enough to support all the agency’s users. Its server capacity had already been exhausted, leaving no room for adding new virtual desktops.   

• The unexpected severe weather event disrupted on-premises infrastructure with little warning, forcing the client to form an emergency plan for maintaining business continuity for its workers.  

• Existing network bandwidth on the client’s infrastructure was limited, which complicated efforts to roll out additional virtual desktop instances.  

Anunta’s Solution  

• We conducted a comprehensive assessment of the client’s Omnissa VDI and cloud environment to identify opportunities for performance, scalability, and optimization.  

• Designed a scalable VDI expansion roadmap to seamlessly support an additional 1,000 users while meeting aggressive deployment timelines.  

• Aligned infrastructure design with business and user experience expectations through stakeholder-driven performance and operational analysis.  

• Implemented automated provisioning by standardizing and updating existing VM base images, enabling rapid deployment of hundreds of virtual desktops.  

• Adopted a persona-based desktop strategy, right-sizing virtual desktop configurations to balance performance needs with cost efficiency.  

• Enabled smooth user adoption with clear SOP documentation and guided transition to the new virtual workspace.  

• Delivered 24/7 proactive monitoring, help desk support, patching, and security updates to ensure consistent performance and compliance.  

• Established an ongoing managed services engagement to continuously optimize the VDI environment and reduce IT operational overhead.  

Key Benefits  

• Accelerated VDI at scale: Powered by deep domain expertise and strong partnerships with Omnissa and Dell, Anunta rapidly scaled the client’s VDI environment with unmatched speed and precision.  

• Built for every user: Through a detailed assessment of role-specific requirements, Anunta delivered right-sized virtual desktops tailored to each employee’s performance and application needs.  

• Always-on support: Continuous monitoring and responsive help desk services ensured a smooth post-migration experience with sustained performance, security, and user satisfaction.