3x User Scalability with a Future-Ready VDI Platform for a US-Based Healthcare Education

Client Profile 

Established in the early 1900s, this distinguished healthcare university is committed to academic excellence and innovation in medical education. Offering a broad portfolio of programs, it prepares future-ready professionals through expert faculty mentorship and collaborative, interdisciplinary learning, equipping graduates to meet the evolving needs of today’s global healthcare community.

Challenges 

• The current on-premises environment supports fewer than 150 concurrent users. This traditional approach restricted the client from onboarding new students, faculty members, and other medical professionals.
• The absence of appropriate profiling resulted in inconsistent user experiences. Personalized application preferences and settings failed to be retained on the next login.
• Doctors and medical educators need quick and secure access to Electronic Health Records (EHRs). Such accessibility requires strict compliance like HIPAA.
• Multiple users use different devices (laptops and desktops) and operating systems like Windows and Mac. The existing system struggled to manage these diverse devices, which caused compatibility and application performance issues.
• Users can access virtual applications and desktops via VPN. This increased a few complexities for users, additional support cost, and potential latency during examination hours and peak academic sessions.

Anunta’s Solution 

• Anunta’s skilled team recommended an advanced VDI solution to address the existing challenges. This new solution supported increasing users, providing them with secure and scalable access to the required resources.
• The team initiated the migration process from the on-premises solution to the new Virtual Desktop Infrastructure (VDI). The institution now can provide improved user experience, uninterruptible services, and operational stability across users.
• Multiple users with different operating systems can now enjoy an uninterruptible user experience. They can skip the complex user journeys and continuously be a part of the session or exam.
• Besides, users no longer need to customize their journey on each login. Their customized journeys are tracked and saved, which means they can access resources based on their programs.
• Anunta’s tech experts configured the system for high availability and integrated it with network routing and enterprise authentication. This ensured load balancing, certificate management, and secure access to users.
• A comprehensive UAT phase was conducted to verify the production preparedness across geographically distributed sites.
• The team identified a proxying route for request error with the help of Load Balancer (LB) URL on the Arizona site. This further led to the connection isn’t private prompt which the team resolved with the implementation of the right certificates. The team reviewed SSL certificates and updated the necessary certificates for a secure connection.
• Anunta’s team noticed disconnections in user sessions after accessing the system through desktops on the Illinois site. Tech experts reconfigured idle timeout settings and backend session persistence with global settings and LB to encourage a more consistent user experience.

Key Benefits 

• The successful migration provided a better and consistent user experience to diverse users.
• The team identified scalability issues and implemented the right solution to seamlessly manage increasing users across sites.
• Anunta’s experts recommended and implemented an appropriate solution that makes it convenient to manage resources and users across sites.
• The team recommended the latest solutions, like applications everywhere, for quick application delivery and lifecycle management to the client.